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SERVICE TERMS & CONDITIONS

Scribizzy provides web content writing and related services. Clients are asked to read and agree to all terms and conditions outlined herein before signing a work agreement or accepting a quote for services.

Last updated: 1/1/10

Rates and Fees

The final cost of each project may include additional charges for outsourced vendors (printing, shipping, etc.), travel, expedition, and surcharges, as well as other related products, services, and work-related activities. All expected fees will be included in the quote and work agreement contract and identified as separate line items.

If unexpected fees arise during the course of a project, client will be consulted and asked to approve any charges that exceed the quoted price. In some cases, such additional charges may require a signature for approval or advance payment.

Deadlines and Due Dates

Client understands and agrees that their input may be required for various projects, or they may be asked to provide information, especially for business or company-specific projects. Inquiries to the client will be answered within a reasonable amount of time. Client acknowledges that a failure to respond or cooperate in a timely manner could result in an extension to the project deadline.

Unforeseen or sudden termination of a project. If some mishap, illness, or accident occurs that makes it impossible for Scribizzy to continue a project in progress, we will make every effort to notify the client as soon as possible. Scribizzy may request a project extension or suggest an alternate service provider who is both part of our network and a trusted resource. Scribizzy may choose to outsource the work directly. In such cases where Scribizzy is unable to meet the deadline or complete a project and the client refuses to grant an extension, a refund will be issued and will be based on the amount of work completed. If the project is half completed, the client can expect a 50% refund (of project total, not deposit).

Should the client terminate a project for any reason, Scribizzy will retain the deposit. Scribizzy will always grant clients project extensions if they are needed at any time or for any reason. However, such extensions may not affect the original payment due date for either the deposit or the final payment.

Scribizzy retains the right to assess and handle project interferences on a case-by-case basis. The terms outlined herein provide a general guide as to what clients may expect in the case of unforeseen events.

Payment Policies

  • Preferred method of payment is PayPal. However, money orders and cashiers’ checks are also acceptable. In some cases, personal or business checks may be approved.
  • A deposit is required in advance in the amount of 50% of the total project cost estimate. Projects under $100 require full payment in advance.
  • Expedited projects or those with a turnaround of less than one week will require full payment in advance.
  • Projects do not commence until the deposit has been received in full.
  • Deposits are non-refundable.
  • All quotes, contracts, and invoices are sent and processed electronically (via e-mail). Printed copies may be sent at client’s request.
  • Final payment is due within two weeks of project completion. Project is complete when first final draft is sent to client. Revision occurs after project completion and therefore requests for revisions do not alter the payment due date.
  • Late payments are subject to penalty fees of $25 per month, or 10% of project cost, whichever is greater.
  • Late payments and non-payments will be pursued through a collections agency.

Project Specifics

  • Project commences upon quote acceptance. Deadline is based on project commencement.
  • Quote acceptance: Scribizzy receives deposit along with any and all documents or materials that are necessary to the project(s).
  • Unless otherwise established prior to start of project, all documents are written, edited, or otherwise processed in Microsoft Word. This includes website copy and other written material destined for electronic or online publication. Other file formats (PDF, HTML, etc.) are available upon request and may incur additional fees.
  • Work is sent and received electronically via e-mail or an online file sharing application.
  • Client will not send updated or revised copies of the written project once work has started. For example, if a document is sent to the writer and work has commenced, client may not send a revised copy of the document since doing so will interfere with the work process. E-mail requests to insert or amend text are acceptable, but a revised version of the same document will be rejected.
  • Each project includes one revision. Revision requests must be received within ten days from client’s receipt of final draft.
  • A revision is not a rewrite.
  • The timeline for revisions vary depending on the scope of the project. Please allow five to ten business days for an average sized project. Larger projects may require additional revision time.

Intellectual Property and Copyright

  • Scribizzy waives all responsibility for materials which are provided by the client including registered trademarks, copyrights, or additional intellectual properties. Work is accepted in good faith based on the understanding that client has obtained or owns all necessary rights to such properties.
  • All material created by Scribizzy is owned and copyrighted by Melissa Donovan unless and until final payment for work as outlined in work agreement is received. When all payments are received in full, copyright automatically transfers to the client.

Privacy

  • Scribizzy is committed to protecting clients’ privacy and operates in full confidentiality.
  • Information and documentation provided by the client will not be distributed, published, or otherwise shared in any way without the express consent and permission of the client.
  • Scribizzy reserves the right to create, publish, and distribute its list of clients as part of a portfolio or resume. The client list will not include any client contact information or project details. This list may include the use of a client’s logo and company name. Clients who do not want to be included on such a list must make a request in writing, via email, prior to project completion. All such requests will be honored.
  • Scribizzy reserves the right to use creative work rendered in a private or published portfolio. Any such work published online or distributed digitally will be presented in PDF format. Scribizzy may share links to work rendered privately upon request by perspective clients. Clients who do not want work rendered included in a public or published portfolio must make a request in writing, via email, prior to project completion. All such requests will be honored. (Policy goes into effect 12/1/09 — all prior portfolio use required client approval in advance).